There are no returns/exchanges on Global Ice Customized Jewelry. All of our Customized Jewelry are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece – free of charge. Global Ice will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (i.e: water damage, accidental breakage, etc.) or you pay the repair fee and we will repair it for you. Once any of our custom piece goes into production, there can be NO cancellations.